eDreams
Reviews and Complaints

Flight was booked and paid for in June for a round-trip, Toronto - San Diego - Toronto. Return flight was cancelled before flight time. eDreams stated they could not book just a new return so the entire flight had to be cancelled. But they stated it would take three months to get a refund. Even though I complained I waited out the three months. Then they stated they could not refund the credit card they would have to refund direct to my bank. That did not occur and then they stated that they would refund the credit card, it should take a couple of weeks. I feel ill, had surgery as was out for three months. Since this time I have received several emails from eDreams stating that they are in the process of refunding my money but no refund has ever occurred. As it is more than 120 days the credit card company will not act. I am out $739.06 and will pursue this plus any costs occurred.

I booked with Edreams for a flight to Denver tomorrow (2.23.23) and I have a confirmed charge on my bank account and haven't received a confirmation email from edreams. I've tried contacting their chat multiple times and no response. I am panicking. This is the text I received but none of this information works for retrieving my confirmation email or boarding pass.

https://m.getroadmap.com/ef8853a0-1d4d-4b66-9b41-f4dfd7669e7c/7dab825d-6cab-4451-b2ee-0d9e9612b42b?trackerid=892a60a1-9150-470d-b567-6c734d3523f6&utm_source=roadmap&utm_medium=sms&utm_campaign=BookingInvitation

RO

Ieri, 19 februarie mi s-au luat din cont 59,99USD pentru o subscriptie de cont Prime pe eDreams fara sa am nici un alt fel de cont pe aceasta platforma.

Am cumparat bilete de avion de pe platforma, dar fara a-mi crea cont.

Ce se intampla?

_______________

EN

Yesterday, February 19, I was charged $59.99USD for a Prime account subscription on eDreams without having any other account on this platform.

I bought tickets on the platform, but without creating an account.

What's going on?

I made a booking through edreams' Dutch website https://nl.edreams.com and paid for it with iDeal (bank transfer). The transaction went through successfully (and was confirmed by my bank), but I never received a confirmation email from edreams. I've tried to contact the customer service twice (using the online contact form), but haven't received no reply.

I've requested the Refund for a canceled flight.

It was more than 13 months since my request and the status was "Pending Airline", informing me that the airline was taking 3 months to reply.

After complaining for the 3rd time, now the status got worse, It is showing that it was not even requested approval from the Airline with the following detail:

"Your request is under process and will be sent to the airline soon"

Booking ref: [protected]

Refund requested Date: Jan-2022

Value: 337,47€

Yesterday, 02/09/23, I purchased flight tickets from eDreams. I did not see a purchase confirmation page after I completed the purchase flow on the site and never received a purchase confirmation email. Nevertheless, I was charged in my bank account. I am in the Netherlands and paid with iDeal. I did not receive any flight booking code and it is impossible to reach Customer Service at eDreams.com. My request is to cancel the purchase and be refunded.

I created an account on Edreams and purchased a ticket and was automatically enrolled in Edreams Prime without my consent.

It was not a mistake because I would never have accepted to be a member of prime, I literally did not click any button that asked for my authorization, besides that, they saved my card data without my consent as well.

This company is acting in bad faith because there are several other cases totally like mine where no one signed up and were charged for something we did not want.

I even thought that my card had been cloned, because I had no knowledge about this amount. In fact, I only became aware of this "prime" because it appeared on my card and I went searching on the internet.

I demand my refund or I will take legal action because what this company does with its customers is totally dishonest. Just read all the comments on social networks and you will understand.

We rented a car through EDreams in October. We paid them $772 for a 4 wheel drive SUV. When we got to the car rental place (Fox) with the voucher we were instructed to bring, Fox said that they had only been paid $474 by Car Trawler who EDreams evidently uses to book the rentals. They refused to honor the voucher. We had to pay Fox an extra $210 to get the vehicle we had originally paid for. We complained to EDreams who just kept putting us off and then kept requesting the same information over and over without any resolution. We then disputed the charge on our credit card but they ignored the fact that we were not asking for a complete refund, just an adjustment to the pricing. So we have yet to recoup the $210 extra we had to pay for the vehicle. EDreams has ripped us off and then ignored our request for a fair partial refund.

I booked my ticket on Viva airlines through eDreams for a flight from Medellin to Cartagena on February 10, 2023. I paid for two large bags. On January 31. I got a notice from Viva airlines that the flight was changed from 1317 to 6:30 AM. I went online and rebooked on the 1309 flight the same day and was charged extra for the change. When I went to check my flight information on Viva, they had no record of the bags being paid for and charge me about $60 US for the change. I now have paid for the bags again.

This is outrageous. I have more information if necessary, but I am doing this on my phone and it is hard. I will be returning to the US on February 17 and can provide more information easily.

Please let me know what numbers you need to resolve this matter

I got flights to go from Lisbon to NYC in June. I purchased them yesterday 2/8. I have been charged for the flights but I did not receive a confirmation email. Further, I cannot contact anyone because they will not let me unless I have the 10 digit code from the confirmation email.

I am very frustrated and I would like to be able to speak to someone or get my money back.

On March 21, 2022, I booked airfare from St. Louis to Las Vegas. The tickets were one-way when I wanted round-trip. I called Frontier Airlines to cancel the 1-way ticket and get a round trip ticket. They gave me your phone no., but when I called the no. was no longer in service. You billed my Mastercard $644.19 and Frontier billed my card $897.92. Both were paid by the credit card company. Frontier told me that I would get a refund from you minus a charge for the change of flights. I also booked auto rental for a car in Las Vegas and you charged me $413.73. I cancelled that order but the credit card company had already paid you. We flew to Las Vegas on May 6, 2022 and returned to St. Louis on May 13, 2022.

I made a booking through edreams' Dutch website https://nl.edreams.com and paid for it with iDeal (bank transfer).

After the payment, the website kept saying it was processing the transaction. At first, I could find the booking while using the 11 digit number on my payment. It said: 'Processing' as well. A hour later, I couldn't find the booking anymore.

I never received a confirmation email from eDreams. I have tried to contact them by phone and by using the online contact form, but didn't receive a reply. I can not contact them by phone, because I don't have a booking reference.

i have booking a flight and make payment on 05 Feb 2023 until now i still havent receive booking reference and unable to check my booking.

Please help to check.

Name: Koh Siew Kuen

Email : [protected]@hotmail.com

Contact : [protected]

Flight : Scoot TR481

Flight date : 25 Feb 23

Time : 09:05am

Destination : Ipoh to Singapore

At e-dreams I was charged without my permission 54.99 euro from my bank account. They used the data I provided for the booking of the tickets to charge me an additional 54.99. I don't care about having the "prime" account and I will never give permission to charge this money. The fact that I had to do something in order not to be charged was never communicated to me by e-dreams. They had to ask me if I wanted to be charged 54.99 euros but they never did. They had no authorization to use my card number data for charging me something I did not ask DIRECTLY to be charged. I think that they provided misleading info during the purchase of the tickets because I was never asked to agree to the charge of 54.99 euros.

I booked a ticket for my mother from my Account for the 13/02. Wrote down her name and lastname correctly. There was a problem with the card but after I fixed it and continued to pay I realised that the Website changes HER name and lastname to MINE. I paid for a trip both back and forth and don't want to lose my money. How do I change the name and lastname

booking # [protected]
[protected]@gmail.com

This was the booking made on 10MAY2022. On 12th of May, I called edreams since they never confirmed the airline reservation. They then told me the ticket was never purchased because the price went up. I asked why they did not advise us of that earlier. They wanted more money. So I tried to send additional funds, but the transaction would not go thru. I also found out another company was also offering the same flight at a lower rate, which I bought. I told edreams to cancel the "DEAL" since it never went thru due to their negligence, and they agreed to do so. Every time I contact them, they promise to refund - all the boxes are checked off in green, etc. In September2022, I went to their offices in Miami, which is a joke. The address on the website no longer valid, but I found their new office which is just a front company taking phone calls, messages, etc. There IS no one physically in the office. So I am still out 19,704 pesos = $962.42 USD

bought 2 tickets SXM-LAX on the edream website, SXM to curaçao to Miami to Los Angeles, connecting flight in curaçao to Miami was 38 minutes, we thought it was a very small airport and quick to board, it took us one house and 45 minutes to deplane and go through customs, security and to the gate, we missed the flight, which was the last flight to Miami. we had to eventually get on a different flight, book hotels, taxis, change hotels because of airbnb and go through hell because edreams sold tickets which were and are impossible to complete. after our complaint the website had a warning on similar itineraries.

enightmare

This company took 645 dollars from me for a date change before they confirmed the airline could accommodate me, which they could not. edreams admitted this after I went through the grueling process of contacting them when I never received a confirmation.

I instructed them to refund my money and they said they will, less $60 for a "service" fee. I lost three days because of their so called service. I could have made other arrangements.

Never again

Stay away from edreams!

Jim Ferrante, Spokane, Washington

I purchased a round trip flight booking from Eindhoven to Alicante on edreams. I continued with the payment and as soon as I was finished I was redirected to a blank page. I didn’t receive a confirmation email and so I have paid for two flights I have no details about… I tried to contact their customer support on their website but I need to enter a reference number (which I do not have) or find an airline reference number (also do not have). When I tried to email them, it would redirect me to the website. The money was still taken from my bank VIA iDeal bank transfer. I would like to request a refund as I am short on time and need to book another flight.

This could be handled as a legal matter but I think that it’s easiest for everyone to just settle this as easy as possible
I will insert proof below, I had to pay for the booking
If this is an edreams representative seeing this, you can contact me VIA:
[protected]@gmail.com
+[protected]

I attempted to buy tickets from their website multiple times, using my bank's app to authorize payment. Every time (about 5 attempts) the eDreams website told me "transaction failed". So I bought the tickets elsewhere. After that eDreams sent me a confirmation that the purchase DID go through. Now they won't refund money -- in fact, they say they can only charge money they can't refund it. Company is a scam, stay away!