eDreams
Reviews and Complaints

i have been trying to contact you re a change in my return flight from madrid with iberia they have changed my return journey and i want to cancel this flight but i can only do it with you but you a still have the same flight on your system and no matter how many time i email you still tell me to manage it online not possable please can someone pick up a phone and ring me number is [protected]

Today, May 25, 2022, I purchased an airline ticket on edreams, llc. They pop up on search engines when looking for an inexpensive airline tickets. My money went through. I received an email alert my ticket purchase did not go through. I contacted their customer service number provided on their website: [protected]. An American number that connects you over to an alleged, customer service person located in India!

I spoke to a woman who claims her name is Gouri. Gouri told me my money won't be returned to me for 7 to 10 business days not counting weekends. She allegedly put in an expedited request on my behalf for a return within 3-5 business days not counting weekends.

I then went online and found this complaint website. Unbelievable. Many consumers have never gotten their money back. Today, scammers from renown countries such as India, use American/European website designers/managers to make their businesses appear legitimate. They're designed to take your credit/debit card information. While making it appear you're purchasing an airline ticket.

I have discovered - edreams, llc has no contract with any airline to sell airline tickets! IT'S A SCAM OPERATION!

Go to your bank like I did. Tell them they made an "Unauthorized" fraud purchase. Every bank has FDIC insurance that protects and reimburses you up to $100,000 for unauthorized purchases/fraud transactions.

Do business with legitimate Travel Agencies directly. Especially with ones you are familiar with or directly from the airline's website directly.

I have filed a complaint with the BBB.

IGNORE THEIR WEBSITE WHEN YOU SEE THEM ON SEARCH ENGINES!

After using edreams to book flights I was not sent a booking confirmation within 24 hours as promised. The payment was taken. After trying to contact the company using the helpline and website request form, I could not get through without a booking reference, which I was not sent. Still trying to contact the company with no progress. From research it looks like a common poor customer service from this company.

I booked return flight Amsterdam to Istanbul on Apr 22nd and was charged the same day but I never got a confirmation email.

The booking number is [protected] (attached screenshot of webpage after purchase)

The date of the trip (attached screenshot):

Depart: May 29th (AMS to SAW) - 12:40 - Flight PC1252

Return: June 9th (SAW to AMS) - 8:40 - Flight PC1251

The charge to the credit card is COP 1.456.520,98 or aprox 370 USD. (attached screenshot of charge)

I have been trying to get an answer through the chat and even tried to call but have not got a reply so far. I would like to get a refund

we recently tried to book a flight from vienna to sydney. Unfortunately the process failed during payment. We attempted this twice. Later we noticed that cost of the first flight was refunded but payment for the second flight still went through. Because the process failed we have no booking number or confirmation email.

After contacting the carrier (virgin airlines) we were told that the agent (edreams) will need to contact them for a waiver code, after this virgin will have the authority to refund the cost.

All relevant flight reference numbers are below, as well as the contact email and phone number for virgin.

Matt Boersig

The booking reference:

1nkr37

and the flight references:

Jxmxyt

[protected]

[protected]

vmpdwf

[protected]

[protected]

Hi,

I'm contacting you regarding my booked flight from Dresden to Halifax for the 26. of May ( Booking code NXRKBU, reference [protected] ).

I did cancel my booking because I still did not get the ETA ( Electronic travel authorization ) from IRCC.

Without that ETA I can not travel to Canada.

I tried to contact you, but your entire customer service is terrible. There is no way to talk to an agent of your agency.

So, yesterday I called the airline Lufthansa and asked about the refund if I cancel my flight.

They said there will be a refund but I can not do that with Lufthansa direct because I booked that flight with the travel agency “e-Dreams”. Therefore I do have to do that with you.

So, I did cancel my flight today.

Now I received an e-mail from you, my ticked would be non-refundable.

But regarding to the information of Lufthansa and the refund policy, all Lufthansa flight bookings can be canceled and refunded up to 24 hours before the beginning of the journey.

Also there is no hint in the booking details that the flight is non-refundable.

Regarding to customer rating, e-Dreams got only 1.06 stars from 886 reviews.

Customers are generally dissatisfied with your service.

Most issues are credit card and refund problems.

That shows I'm not the only one who has a problem with you.

It means you just don't wanna refund my payment and are unwilling to settle the refund with Lufthansa.

That would be illegal and a criminal act and fraud.

In order to preclude further legal steps, I hereby ask you to refund my payment immediately.

Kind regards

Mathias Albrecht

You have confirmed my flight reservation Budapest to Berlin Nr. [protected].

Wizzair changed the departure time from morning to afternoon on 8th June.

This is not acceptable because my meeting begins 14:00 in center of Berlin.

I tried to change the date to 7th June but your system did not accept the input.

I called your customer service by phone but I could not reach a person to help.

Please help me to rebook my flight with a departure on 7th June, with the return unchanged.

I hope there is a human way if the automatic one fails.

Thank you beforehand.

Your customer

Ernö Bácsy

I recently purchased airline tickets for myself and 2 additional family members through this service. I have pictures of the online ordering screens on their website which do NOT disclose that the airline I chose includes 1 complimentary check-in bag per ticket. In fact, I was mislead to purchase bags for each passenger because the site showed "0" bags with a solicitation to purchase bags. I only discovered the issue after I had completed the booking and returned to their website as it shows a total of 6 bags per leg of flight. I have tried calling their "VIP" support line multiple times. I have filled out a complaint form online and its been 12 days without a response. What we have here is a complete failure of proper disclosure by this business. Then, they make it virtually impossible to reach someone with authority to refund the excessive baggage fees. I have provided the company with screenshots clearly showing the lack of proper disclosure but their call center (I believe in India) can't do anything because of their policy to never refund baggage fees. This seems like an intentional scam designed to steal money from customers.

There was an error while paying for the booking i made.

My booking was to fly from Milano (MPX) to Nur Sultan (NQS) and back.

Overall ticket was 999 with the prime membership, fare insurance and normal insurance.

I even added a bonus code to get a 10€ discount, the code was APP10.

Result is there is no ticket available but the money got taken from my bank anyways.

The ~100€ taken from eDreams reappeared quickly in my bank account after being taken but the remaining 875€ taken from the airline no.

I want a refund already.

Dear All

please check the mentioned booking # [protected] from Ben gurion ( ISRAEL) to Milan (ITALY),

since we received confirmation for this booking # but once we arrived to the ari port and to the check in counter we were told that his name DALAL does not appear on their flight manifest and that we can not complete the check in , so the only option they gave us was to pay again for the ticket on the same time ( on the spot) in order to board on this flight,

so we actually paid twice,

please check at your system - since we apply now for a refund from your company ,

appreciate your prompt reply,

to our email address : [protected]@gmail.com & [protected]@walla.com

Flug am 23.05. über Internet von Paris Charles de Gaulle nach München Franz Josef Strauss gebucht.

Keine email mit Buchungsbestätigung erhalten, Betrag für die 2 Tickets jedoch abgebucht.

Kundendienst nicht erreichbar über Telefon, Chatpartner gibt an Problem nicht zu verstehen.

Auf Nachfragen bei Air France wurde bestätigt dass keine Buchung erfolgt ist.

After I booked and payed invoice from Belgrade to Vienna, and immediately asked for invoice(announced is up to 3 days waiting for it) noting happened after couple days. So I asked and asked almost everyday for invoice, by myself and chat room, and again nothing happened...

Is this really happing in 2022? No email for complains, no normal contact service?

on nov 2021 i book a ticket from doha to manila via sharjah and dhaka. airline was cancelled the booking at the time of boarding. from the day 1 we are followup with edreams to refund the amount. and they given maximum time period of 6 months to complete the refund.

now it's more than 6 months still the ticket amount not return back.

booking reference number : [protected]

email Address : [protected]@absqatar.com

Last year, bought 3 plane tickets via edreams, a few days after Swiss cancelled their Prague to Geneva flight did request a refund. After spending time and efforts + high phone bills, a year after there is still no refund from edreams who shared that they are waiting for Swiss to reimburse the ticket. Secondly, edreams shared that they will not reimburse cost of check in luggage's. Called again last night and you get the walk around from their Indian call center. Do yourself a favor, stay away from edreams. NEVER NEVER AGAIN.

Hello, last night - 09.05.2022 I bought 5 round-trip tickets Sofia-Milan through your platform. Leaving fo Milan on 6.06.2022 and back to Sofia on 10.06.2022. Although the payment has passed, I still haven't received the any email with confirmation or thickets. I have a sreenshot of my reference number, but I can't chesk anything with this number. My registration email is v.[protected]@cityscape.bg - Vela Nikolova

Ref [protected].8.5.22 Edreams Flights

Hi I booked a flight of which was cancelled and my account was debited three times. I phoned customer care was told flights are not available regardless confirmation and my money will be refunded. Having phoned many times the company has hung up on me and after speaking with an agent today they do not even have a trail on notes.

This company is a fraud and needs to refund me £626.84. I have sent over 20 emails documented with no response.

I booked a flight to Melbourne 2 weeks before my trip and made payment to eDreams. The next one or two days they emailed me saying that they cancelled my flight booking due to their technical error. They did not give any form of compensation and the flight tickets went way up. I had to book another way expensive tickets WITHOUT the meal and baggage and had to waste one day because the slightly “cheaper” tickets at that point of time were available only about 1 day later.

I just made a booking for 3 people and paid with iDeal. The payment went through but the page did not proceed afterwards. When I check my bank account, the payment was successful but I haven't received a confirmation email and I don't even know my booking code. Tried to call the service centre too but it is impossible to talk with somebody without knowing the booking code. Very frustrating. Hope to receive my booking confirmation asap.

booked for a flight but refused to board then paid for my own spot.

After that I tried to contact edreams to get my money but Edreams insisted my ticket is totally fine.

I have used the same application for airplane tickets since 2019, and for this purchase I used it again. After I performed the search, edreams came out as the best offer, and I have choosen them...I entered all the information they asked

for, and it looked like I have purchased the ticket, the money was deducted from my account immediately, but I have never received confirmation email of purchase, and the only message I have received is of sort, "the purchase was not made" try again later. I have contacted my bank, the money is indeed deducted from my account, but like I said, no confirmation email was ever received. I tried online help, but no luck. I wish I read these reviews earlier.