Jewel-Osco’s earns a 1.1-star rating from 494 reviews, showing that the majority of shoppers are dissatisfied with grocery shopping experience.
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Delivery service/ poor customer service
To whom this may concern,
I ordered a delivery from my local jewel and when it was delivered, I found a bottle of BLEACH shower cleaner in with all of my dairy items. The bottle of bleach broke during packing and ruined all my dairy items. When I called to inquire about resolving the issue, I was told to call back in the morning. That pissed me off because the person taking my complaint should have had the manager call me in the morning. Talk about getting the run around. Then in the morning when I called they told me to bring the item back in for a refund. Why didnt they offer to refund the delivery fee and tip I paid for? Call me to resolve [protected]
Desired outcome: I want my entire purchase refunded
Unethical behavior
Re: Pharmacist Barb Daniels Osco Pharmacy, So. Elgin McDonald & Randall Rd My Family has been using this pharmacy for a few years to fill monthly prescription orders, at least every other month there is no inventory to fill the requests, we must wait 3 days to a week sometimes 2, and usually Ms. Daniels is the pharmacist we deal with, her attitude i...
Read full review of Jewel-OscoUnethical behaviour
Abused by Jewels AH Il Nov 29, 2020 After reading these horror story experiences of jewels customers, I truly feel great empathy for each and every one of you! I thought my experience was bad enough having a driver empty all 12 bags of my groceries on the lobby floor and when I told him I would report him and before leaving he said won't matter because I...
Read full review of Jewel-OscoFood/service
I am a longtime Jewel shopper. I'm talking decades. I rarely have a problem and if I do, it is typically resolved quickly. This is the second time I'm writing this year. Earlier I wrote about the horrible attitude of one of your employees who still works there, still spewing negativity every time I see him. But that's your problem because I have option...
Read full review of Jewel-OscoOn-line shopping
I have used Jewel Osco 3 or 4 times for on-line shopping since the COVID crisis. Each time, I pick up the groceries since I do not live close to the store. Each time there has been an issue with my order or groceries. Issues have included: the carton of eggs contained one or two cracked eggs, the bakery bread was not covered, so when it was being placed in my car, it was completely exposed, although all other items were in a bag, incorrect item/missing item from my order.
The latest issue is that I chose a specific time when I began my on-line order but by the time I completed it and went to check out and pay, I could not check out because I had to now choose a later time which is too late for my schedule, and the following day was forecast for rain, which was the main reason for my placing an order today.
There is no information on Jewel Osco's website stating that the order has to be checked out and THEN you choose the time - in fact, the first thing you are asked to do is choose the time you plan to pick up/have it delivered. Why then, when I chose my time, was it not held until I checked out? Minimally, there should be a statement informing the public of how far in advance the order should be placed, or a countdown clock should be shown to let the Customer know how much time they have to place the order. Instead, the statement that is shown is that Customers cannot edit an order once placed, which is also another problem.
Such disrespect for a Customer's time. It took me over an hour to go through the entire process of ordering all of my grocery items only to have to do it all over again with another store.
Extremely poor service by a company that has 185 stores nationwide and such disrespect for Customers. I'm very surprised that your store has survived in spite of your extremely poor service. If there were other options, I would have used them consistently. I have been using another store, however, they do not have all of the items so on occasion I find the items at Jewel. However, I've been shopping there less and less and will eventually stop. It used to be my primary grocery store when I lived in the immediate area.
I have complained to Jewel Osco's Customer Service, but nothing seems to change, so obviously you don't listen to your Customer's feedback. Very disappointing.
The store does not provide cleaning materials for cleaning up the deli department
They clean dishes with paper towels I was told that the manager doesn't order sponges etc for cleaning dishes I walked in the store and I went too the deli and I seen this girl washing dishes with a paper towel. And today I went too shop at the store this worker was very frustrated and he walked out because he claims the department manager is keeping up...
Read full review of Jewel-Osco and 1 commentGrocery store cashier
Cashier: Patrice J was very nasty to me while I was in her checkout line and I didn't like that experience I had with her and she needs to be fired no customer should have to go through that with this nasty, stupid b*t**h.
Read full review of Jewel-OscoCovid mask enforcement
Store does not enforce customers wearing masks. Employees don't even wear them. Went to deli, no one behind counter hand masks or gloves. Employees looked dirty. Went to service desk talked to store manager who said nothing he can do. I'll start shopping at Walmart
Read full review of Jewel-OscoEmployees wear masks on necks or only on mouth
State mask regulation violation: The woman at the service desk wore her mask on only her mouth. When I asked her to cover her nose while I filled out the FedEx info, she was rude and abrupt for the rest of the process. As I went around the store, all the personal shoppers wore their masks correctly. However, at checkout, only mouths were covered or the mask was woren around their necks for nearly all jewel employees.
Read full review of Jewel-Osco and 2 commentsThe prices
My parents are retired and my mother called me, all the way down in Texas, almost about to cry, complaining about your food prices. Can you please inform me as to why she paid $3.38 for one tomato and A quart of milk costs $4.99! There is a PANDEMIC going on in America. This is ridiculous and Jewel's CEO and CFO should be ashamed of themselves. I couldn't...
Read full review of Jewel-OscoLack of sanitation & inattentive to customers safety
Omg! I'm miserable! I've not been feeling well since Fri. I think I have a regular flu bug cause I got chills that were unbearable & lack of energy! I am beginning to feel better. My pup has not left my side, she is soo worried about me! I was fine until I went into the Howard Jewel which is not the cleanest store & I wore protective gear. But my face mask...
Read full review of Jewel-OscoMeat market - chesterton
I went to the market yesterday to buy crab legs. The market manager was waiting the counter. I was the fourth person in line. He helped everyone in front of me and then walked away to check the walk arounds. He walked right past me to get to the case so I know he saw me standing there. I waited a minute and another employee came behind the counter and asked...
Read full review of Jewel-OscoDrive up and go delivery option
I do not recommend the Pick Up and Go Delivery option in Chicago, Il. I have worked there, and so many problems occurred. 1.) If we do not have the item, there is a substitute option. It depends on the customer's preference, but it will specify such as same brand, different size. Employees ignore that specified request, and get anything similar. Price i...
Read full review of Jewel-Oscogrocery order dissatisfaction
I placed an order for groceries from Jewel through Instacart over a week ago. It was delivered on Easter. There were so many errors, I can't even begin to list them all. I specifically asked for Gluten Free Bisquick, got regular. Can't eat that. I was charged for fresh asparagus, didn't get it. I asked for salmon from the meat counter, got pre-packaged...
Read full review of Jewel-OscoManagement
I submitted a job application to Jewel Osco in Chesterton, IN on March 25th, 2020. No one reached out to me until I called the store Friday afternoon. I asked to speak to a manager. The manager, Tiffany, was rude and dishonest to me. She sounded rude to me when she said they review applications every day before she lied to me about calling me back.
Read full review of Jewel-OscoLazy jewel deli workers
Jewel Osco - Lazy deli workers ( 3531 N Broadway, Chicago, IL 60657) The younger women who work at the deli are so lazy to cut the meat thin! I asked them to cut the ham I always buy thin and Every Time all they give me are Lame excuses saying, "Well, I can't get it any thinner than this." It so thick I could Type on it! 3531 N Broadway St Chicago, IL 60657 The manager is AWFUL or she may be the assistant manager!
Read full review of Jewel-OscoHorrible-made incorrectly
The smoked mozzarella penne salad was made incorrectly. Where was the mozzarella? Or the tomatos? Or the prosciutto? The deli clerk said it arrives made and they just add the veggies. Well they added onion, red and green pepper and sauce was horrific. See for yourself-maybe hire people that know what they sell and what is SUPPOSED to be in it. GROSS!
Extremely rude behavior.
This morning when I went to jewel, I was disgusted with the manager's(Jim's) behavior. There was one lady who was working on self checkout and he just started yelling at her and berating her. He had demanded her to move to cashier but when she said she was, he started yelling and berating her. This is not the first time I've seen him take his anger out on...
Read full review of Jewel-OscoBakery
The bakery is always dirty, I also overheard the bakery manager talking to her employees and she was being extremely rude and I was shocked that she would talk to her coworkers like that... Most of the things are always out of code.. Does anybody actually check them?? I. Also found mold on one of the take & bakes in the la brea case. They never have...
Read full review of Jewel-Oscoshelves are not stocked enough
Villa park jewel has gone through many changes in the past few years, and not good changes. Produce department is the first thing you see and there never seems to be produce cases full of good produce. The avocados 2 weeks ago should not have even been out for sale. Langer's pomegranate juice is never properly stocked and I went into jewel along with my...
Read full review of Jewel-OscoJewel-Osco Reviews 0
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About Jewel-Osco
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Overview of Jewel-Osco complaint handling
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Jewel-Osco Contacts
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Jewel-Osco phone numbers+1 (630) 948-6000+1 (630) 948-6000Click up if you have successfully reached Jewel-Osco by calling +1 (630) 948-6000 phone number 0 0 users reported that they have successfully reached Jewel-Osco by calling +1 (630) 948-6000 phone number Click down if you have unsuccessfully reached Jewel-Osco by calling +1 (630) 948-6000 phone number 0 0 users reported that they have UNsuccessfully reached Jewel-Osco by calling +1 (630) 948-6000 phone number+1 (877) 276-9637+1 (877) 276-9637Click up if you have successfully reached Jewel-Osco by calling +1 (877) 276-9637 phone number 0 0 users reported that they have successfully reached Jewel-Osco by calling +1 (877) 276-9637 phone number Click down if you have unsuccessfully reached Jewel-Osco by calling +1 (877) 276-9637 phone number 0 0 users reported that they have UNsuccessfully reached Jewel-Osco by calling +1 (877) 276-9637 phone number+1 (630) 948-6068+1 (630) 948-6068Click up if you have successfully reached Jewel-Osco by calling +1 (630) 948-6068 phone number 0 0 users reported that they have successfully reached Jewel-Osco by calling +1 (630) 948-6068 phone number Click down if you have unsuccessfully reached Jewel-Osco by calling +1 (630) 948-6068 phone number 0 0 users reported that they have UNsuccessfully reached Jewel-Osco by calling +1 (630) 948-6068 phone number
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Jewel-Osco emailsdeliverysupport@jewelosco.com100%Confidence score: 100%Supportmaryfrances.trucco@jewelosco.com82%Confidence score: 82%
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Jewel-Osco address150 Pierce Road, Itasca, Illinois, 60143, United States
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Jewel-Osco social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024
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