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1.4 18 Reviews 2059 Complaints
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UPS Complaints 2059

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T
3:45 pm EST

UPS Stolen Package

Tracking# 1EZ101R80348985287 I had an package which was deliver to a UPS facility on 2/2/21 in Easton, PA. Few days later received confirmation emails that my package was out for delivery on Thursday 2/4, Friday 2/5, Saturday 2/6, and Monday 2/8. Each email and notification I received showed the driver in my area stating expect my delivery soon. Let me first say the package was on a delivery truck for 5 days in my area and I was receiving notifications that I should expect my delivery soon with a time frame. The system also shows on the map of the delivery truck within my area each day and he never deliver my package. The package contain special edition sneakers I ordered from Nike in which I cannot re order them because it was a limited edition only. I made several complaints because I believe who ever was the delivery person stole my package. This type of behavior is unacceptable and it needs to be address to the extreme measures. Few months ago I have taken pictures of UPS delivery showing how my Nike packages has been tamper with and open sent photos to UPS all they can say they are sorry. It very strange that my package was on the truck since Feb 4th and few days later and now it disappear.

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1:38 pm EST
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I went to this UPS Yesterday, Feb 10, 2021 to purchase a mailbox. The owner of the store finished with a mailbox customer and when finished he turned a spoke. I responded and stated I wanted to rent a mailbox, also. He replied "another one". I replied and I don't have one at the moment. He stated it would be a while and walked away. Approx 20 minutes later...

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6:59 pm EST

UPS Service

Paid one day shipping, package has not yet arrived, it's been 3 days now.

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4:07 pm EST

UPS Sorry delivery, packages demolished

We have a business, Veterinary Clinic, not all of our deliveries are controlled substances, but some are. Today we got a delivery Tracking # 1Z7491544213497356, which was controlled substance not to be left at door. they came while we were on 1 hour lunch, left package at door. we have people come all of the time while we're at lunch. I've told the drivers this before. That's not the only complaint I have, when we do get packages they're almost always smashed/demolished and covered with at least 1 inch of dirt. we get other companies delivering out here and they are never covered in mud/dirt. I'm not surprised the drivers aren't conserned about the bad job they do, because UPS has it set up where you can't talk to a live person. they don't care about your business, so why should their drivers. This is not just about one time, this [censored] has gone on for years.

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12:21 pm EST

UPS Request pick-Up

Clive lewis
17 Stornwood Court, Brampton, Ontario, Canada, L6W 4H5 [protected]
[protected]@gmail.com.

On Jan 26,
Hi clive, you have a package coming today.
Scheduled Delivery Date: Tuesday 01/26/2021
Commit Time: 10:30 AM

Hi clive, your package has been delivered.

Delivery Date: Tuesday 01/26/2021
Delivery Time: 10:25 AM
Left At: Front door

I checked front door, NO Package !

half-hour later, doorbell rang, package was found, seems it was deliverd to the wrong address !

Call UPS office to pick-up, 1.31 pm, was told that pick up would be between 1.30 - 5 Pm. 5.30 pm no response from UPS for pick up. Called UPS was told that pick up would be right away !

Now Wed, 1/27/2021, still no pick up from UPS ! What kind of service is this ? Now I have wasted 2 whole days, lost $2000.00 in income !

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3:48 pm EST

UPS Drivers

Drivers are rude as hell... They park in front of my house all the time in a no parking at any time zone. When confronted by this they merely shrug and say 'it's ok were allowed to do that"... As far as I am aware only emergency services have the right to park anywhere, and only when appropriate.

In addition there is no way to email or contact them without 'signing up' to their system... It's almost like they know they suck and don't want to hear about it.

Desired outcome: For their drivers to obey the rules like everyone else has to

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6:41 pm EST

UPS Merchandise

UPS lost my merchandise and won't refund my belongings I don't recommend anyone to use this service. I have been on the phone several different times since November 23, 2020 I made my complaint in December and still hasn't been resolved spoken to representative at the representative and everyone keeps emailing me the same email that lead you to a dead end

Desired outcome: Replace items lost

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6:00 am EST

UPS Driver

We have a drop box by our mailbox that UPS to use! This package I just received was put on the porch floor that our dog got ahold of! Tracking #1Z 98R 51E [protected] the driver new not to go past the drop box! They are all to use the drop box! Thank you!

Desired outcome: Find out who the driver was and let them Know to please don’t let this happen again! Thank you

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5:36 pm EST

UPS The condition my package arrived in

Looks like someone tried to open my package or look inside of it from the bottom, as soon as it was dropped off we brought it inside so it wasn't sitting outside and no one else touched it outside of UPS. ?

Desired outcome: People to stopped trying to look in my packages and steal my items

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4:27 pm EST
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UPS Deliveries

UPS have a policy to beep the horn in the neighborhood when making a delivery to alert where there are dogs. Sets my dog off and I work 11p to 7a so I sleep during the day I'm a nurse so I need to sleep. Several neighbors have complained to the local UPS depot to stop beeping the horn and we were told it's their policy, I personally have asked the drivers to not do this. It's starting to affect my sleep and health. The driver now goes around the block several time just to beep the horn in front of our house. Just to make a delivery at a house he had passed by before, we have cameras at our house so they can't say that they don't do it. The driver today just drove up the opposite and beeped the horn again. I think it's harassment

Desired outcome: Stop beeping the horn anywhere.

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9:21 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

UPS delivery location

I have asked not to have packages dropped in a common area by garage. pure laziness!
your so called customer service is even more maddening. There is no fnone. go Fed e x

your phone number has 4 options. If it's not that you Are out of luck. No assistance. Today another package was left in same spot. maybe new driver but is lazy. nobody else leaves things there

Desired outcome: no more packages left at this spot. but.. happened again today

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9:04 am EDT
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UPS Call center

Customer service call center an employee answered phone for customer service and has a rooster making noise 4 times before I hung up. I informed him that when you work from home you must be in a quiet area. That I would be report him.

Desired outcome: He needs to be terminated

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9:00 pm EST
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UPS Delivery service

I had a package that required a signature so I took off the day it was suppose to arrive after checking several times through out the day it stated it was still suppose to arrive between 1030-215 at 150 after the ups driver dropped off a another package it stated the delivery had changed to Monday I called talked to several people at your customer 1 which did not even speak English so he immediately transferred to another no results it took 30 minutes to get through your crappy automated system your service is terrible I will never use your service again your customer service department is the worst I have every talked with

Desired outcome: Refund my shipping cost and apologize

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12:16 am EST
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UPS Website /Customer Service/Delivery in Phoenix, AZ

1. They never did what they promise to customer.

2. And the UPS website never did what customer has purchased over the website. And I never can find out where can I have a print receipt for what I order and purchased through the UPS portal.

3. They only read the terms and conditions and force the customer to listen.

4. They never help customer, and they only say, I have to go now. I submitted what YOU REQUEST. And it is very rude and irresponsible. And within the timeframe it never show up.

5. All they said is request customer to open Choice account. And nothing is for regular customer, but ask you to use it and recommend is for public.

6. People use 1 day to process online ordering, UPS has to wait for the package come and delayed at least 8 days to did the work and never follow up, and always aborted the request with no notice.

7. UPS like to choose which customer they think is important.

8. But I think all the customer should be treated the same.

9. They would not think of self practice on job, or change to a suitable job, but instead they give a hard time to customer which asked them a difficult and complicate question which they though but actually is the staff is more empathic, the question is asking for advice to buy UPS service.

AND THE LAST COMMANDS is the phone line recording for public should change, is outdated for long long time, is sounds like UPS employee benefit center. There is no help for customer.

Desired outcome: I have a missing package, I have to finish it like at least a lot of documents. [This package I tracked it everyday because is very important]

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7:20 pm EST

UPS Amazon return package pick-up

Contacted Amazon on December 25th about a gift return. Amazon, contacted UPS. UPS site says a return label was generated on the "25th." I have contacted Amazon about 10 times telling them it has not been picked up and it is January 5th now. Contacted UPS Customer Service about 6 times and keep getting the same response, operational problems, they are going to pick it up. I has not gotten picked up. I have until February 1st to get a refund from Amazon. This is crazy. Now, I have to contact UPS Customer Service yet again.

Desired outcome: Have my package picked up

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5:41 pm EST
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UPS Lost parcel

First time and last time I will ship with UPS. The parcel was sent to the US from Canada. They attempted to deliver it twice to the receiver who was not available at the time. As it was with the required signature, they didn't leave it on the porch. Good? Nope! Instead, they "lost" it somewhere between the UPS facility and the receiver address. I hope the UPS employee who kept it for themself is enjoying it. As it had no insurance, they are safe! You guys deserve to close your doors. You are the most dishonest carriers out there. And your customer service? No words can describe their s****y service!

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3:09 pm EST

UPS cigars not shipped yet been 8 day i could have driven there and back in 3 days

UPS Sucks 8 day I waiting for my package.
I could have driven there and back in 3 days.

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12:27 pm EST

UPS Left package on front steps in rain

Carrier left my package on the uncovered front steps in the pouring rain on dec31st, 2020 although I have no walkway or drive up to these steps. (Our driveway leads to the back of the house where there is a roof- covered patio area that items can be left under). Package was in a box that was covered in some plastic covering that was not waterproof. Rain soaked the box and mailing label that the company attached since the items included are to be sent back to the company.

Desired outcome: For it not to happen again. Better service

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5:01 pm EST
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On 11/20/2020 I had an affidavit notarized at UPS Store # 6455 in Soquel, CA. The CA Sec of State, Notary Public Section, rejected my document in their letter dated 12/14/2020 stating that "The notary public signature on the acknowledgement we have on file does not correspond to the notary signature on the acknowledgement /jurat submitted with your...

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11:02 am EST

UPS I order the vicky logo tape knit ankle boot.

I order the Vicky Logo Tape Knit Ankle Boot 40R9VIHE6D on 12/8/2021 the was delivered to my address on 12/15/2021 the was stolen from off my front porch. I have contact UPS they issued a claim the claim number is 3031997501A. The store refusing to give me my money back and they don't have my shoes size now. The person I spoke with name is Nicole and the person who took the my order over the phone name is Claudia employee I'd number is 318655. Nicole is very nasty and unprofessional. I need help, my name is Lakeisha Comer I can be reached at [protected] or email me at [protected]@yahoo.com

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About UPS

Screenshot UPS
UPS, also known as United Parcel Service, is a global logistics and package delivery company that has been in operation for over a century. Founded in 1907, the company has grown to become one of the largest and most trusted names in the shipping industry, with a presence in over 220 countries and territories worldwide.

At its core, UPS is a company that is dedicated to providing reliable and efficient shipping services to businesses and individuals alike. Whether you need to send a small package across town or a large shipment across the globe, UPS has the expertise and resources to get your package to its destination on time and in good condition.

One of the key strengths of UPS is its extensive network of facilities and transportation options. The company operates a fleet of over 500 aircraft and 120,000 vehicles, as well as a vast network of warehouses and distribution centers. This allows UPS to offer a wide range of shipping options, including ground, air, and ocean freight, as well as specialized services like temperature-controlled shipping and hazardous materials handling.

In addition to its shipping services, UPS also offers a range of logistics and supply chain solutions to help businesses streamline their operations and improve efficiency. These services include inventory management, order fulfillment, and transportation optimization, among others.

Overall, UPS is a company that is committed to providing high-quality shipping and logistics services to its customers around the world. With its extensive network of facilities and transportation options, as well as its focus on innovation and technology, UPS is well-positioned to continue leading the way in the shipping industry for years to come.
How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

Overview of UPS complaint handling

UPS reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Recurring unfulfilled shipping was posted on Oct 10, 2024. The latest complaint delivery truck damaging driveway was resolved on Dec 28, 2019. UPS has an average consumer rating of 1 stars from 2077 reviews. UPS has resolved 202 complaints.
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  1. UPS Contacts

  2. UPS phone numbers
    +1 (800) 742-5877
    +1 (800) 742-5877
    Click up if you have successfully reached UPS by calling +1 (800) 742-5877 phone number 10 10 users reported that they have successfully reached UPS by calling +1 (800) 742-5877 phone number Click down if you have unsuccessfully reached UPS by calling +1 (800) 742-5877 phone number 54 54 users reported that they have UNsuccessfully reached UPS by calling +1 (800) 742-5877 phone number
    USA
    +1 (800) 782-7892
    +1 (800) 782-7892
    Click up if you have successfully reached UPS by calling +1 (800) 782-7892 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (800) 782-7892 phone number Click down if you have unsuccessfully reached UPS by calling +1 (800) 782-7892 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (800) 782-7892 phone number
    For International Shipping
    +1 (502) 835-5471
    +1 (502) 835-5471
    Click up if you have successfully reached UPS by calling +1 (502) 835-5471 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (502) 835-5471 phone number Click down if you have unsuccessfully reached UPS by calling +1 (502) 835-5471 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (502) 835-5471 phone number
    Talent Acquisition Specialist
    +1 (650) 604-3268
    +1 (650) 604-3268
    Click up if you have successfully reached UPS by calling +1 (650) 604-3268 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (650) 604-3268 phone number Click down if you have unsuccessfully reached UPS by calling +1 (650) 604-3268 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (650) 604-3268 phone number
    Special Projects Manager
    +1 (516) 404-8466
    +1 (516) 404-8466
    Click up if you have successfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (516) 404-8466 phone number Click down if you have unsuccessfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (516) 404-8466 phone number
    Assistant Director Of Accounts
    More phone numbers
  3. UPS emails
  4. UPS address
    55 Glenlake Pkwy NE, Atlanta, Georgia, 30328-3474, United States
  5. UPS social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024

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