Vodacom
Reviews and Complaints

Good day, I have taken out a new vodacom contract from vodacom table view branch a consultant by the name of zane assisted me with this. After explaining all of the great features of the phone I asked him if there is a warranty on the phone's screen if it should fall and break I even made a simple example and I quote 'if I should walk out with this new handset and it falls and breaks or cracks my screen is this covered under the warranty? ' the consultant reply was yes it is. Even after the purchase of the new contract I have asked him again a few times and he reassured me that it is covered under the warranty then the unfortunate happened about a couple of months later my phone fell and my screen cracked I then contacted zane via whatsapp to tell him my phone has fallen and my screen cracked and how do I go about booking phone in for repairs since I have a warranty he then said yes its fine all I need to do is go to tyger valley mall repair centre which is about 70 km from where I live just to be told that no my phones screen is not covered under warranty I then go all the way back home and contact zane again via whatsapp and asked him are u sure its covered under warranty because they have told me that it is not? Zane is puzzled and he assured me again that it is covered under the warranty I then saved those messages as proof in case they refuse to repair my phone. I then went back to vodacom store and spoke to the manager lee-harvey lombaard, I told him everything he then took the proof of whatsapp messages where zane has assured me again that it is covered under warranty he then booked my phone in for a quote and I recieved a quote of plus minus 4700 rand for repairs then the manager sent this quote and complaint as well as the proof and sent an email to colleen wilson and riaan van wyk - repair centre manager. After. A few days I received a call from colleen saying that there is not enough evidence to prove that zane told me that it's covered under warranty. And told me I should go see a lawyer should I want to take this further. So now i'm treated like a liar and a criminal if zane told me that it is not covered I would have put my phone on my insurance or not take the contract in the first place

All I want is for my phone to be repaired as this was not my fault I was misled by the representative of vodacom in order to conclude a sale

Dear Vodacom,

You are the most the unprofessional service providers (I use the term loosely) I have EVER had the displeasure of doing business with!

All I want to do is cancel my contract with you since at least 2 months ago & my contract was finished in February! I have literally spent hours on the phone to Vodacom being passed from cancellations, to customer care to billing to retention & back to all of these departments so many times I have lost count. I have kept names of the consultants & in which department they are in & fortunately they have all been very pleasant (except 1) but completely unable to help me so much so that they themselves have admitted that your service is poor as have your in store consultants. Please feel free to listen to all my phone recordings.

I was advised by one online consultant to rather go into a store & insist the manager assists me on the phone as "you will just go around in circles on the phone". I have been advised by some of your consultants to go to social media also as this is apparently the only way you listen to your customers, so her I am after countless hours of time wasting whilst like many others continue working & help school my small child!

I was called back in March/April this year by a consultant to "upgrade" me to a phone that I subsequently found out is discontinued & I have never received nor do I want, again one of your own consultants advised me that if any phone was delivered I should not sign for it & send it back as all of my calls were a huge waste of time & that there is nothing legally binding... I repeat YOUR consultant.

It is NOT acceptable to happily take clients cash & yet when your clients need help they are ignored except for being bombard with sms's that we owe money on a service we can't cancel. You give us not one avenue in which you can help someone. I am so over hearing that my issue has been "escalated" but yet I then hear nothing back. I am so angry I have now moved over to MTN South Africa (Cape Town, Western Cape) BUT I still have to deal with your pathetic poor service & waste valuable time. It amazes me that even the people who work for you think your useless. Get a grip, open your eyes & start providing a service that can help your customers! You will see my profile name is my married name but if you would take time to listen to my pointless calls & your own staff bashing you then the name you have on database is Charlotte Corkill.

Just to confirm, everything I have said in this post is all available on your useless recorded calls.

TO EVERYONE ELSE WHO MAYBE THINKING OF USING VODACOM... RUN!

#vodacomsouthafrica #uselessservice #dontusevodacom #vodacomdoesnothavecustomercare #timewasting #vodacomemployeesagreeyousuck #vodacomdosomething

Upon purchase of my device I was offered device insurance. I accepted the insurance and have been paying the premium, going on to three years.
The device stopped working and I took it in to the store where I bought it. They did a hard reset and said it is sorted. It lasted a week. Then lockdown. Soonest I took the device back to the store. Again they said they can hard boot it. I said no, have it sent in. The repair center contacted with a quote just short of R1000. Clearly it needed more than just a hard boot. A week later I was again contacted by the repair center and told to contact vodacom on 0821952 and use xxxxxxx as ref. I did so and spoke with an agent (Johanna). She failed to explain the issue at hand and said she would forward me an email with details as to escalate my complaint. A week later and nothing. I called again and spoke with an agent (Earnest). He claimed to know Johanna and said that he was busy forwarding her an email as we speak. He confirmed she would forward me that email and phone me. Again nothing. Again I called in. Spoke with an agent (Moesha). At first I asked to speak with a supervisor/manager/director. She said that she would transfer me, but may she try to solve the issue. I gave her the benefit. She had a wel rehearsed verse, she was repeating over. And in the end refused to transfer me to a supervisor.
They claim that the insurance is on the sim card and not on the device. Why on earth would I have such expensive insurance on a sim card. Subsequently they are refusing to honor the insurance.
I regard this entire matter as fraudulent.

My phone was booked in for repairs on 08/06/2020 (job no. [protected] for cellphone no.[protected]). On 13/06/2020 the insurance approved the claim. On 14/06/2020 parts were ordered and I received an SMS saying the phone will be ready in 2-3 days. Today is 9 days since the first day the parts were ordered and I am still being told the same status. It is now over the turnaround time of 14days and it does not look like anyone is checking on the delayed parts from wherever they are receiving them from.

I have been struggling with my phone, since December. It has been in and out of repairs constantly..! It went to Vodacom repairs in Alberton a few times without success.. Then I took it to SSS Cellular in Boksburg, whom also said that they can't fix it and then sent it to you... 

NOW there are claims of liquid damage..! I have NEVER before swam with my phone, it has NEVER been underwater before.! 

But... 

AFTER getting it back from repairs, it seems to not have the water proof / water resistant rating it was made with...! 

IF THERE IS INDEED LIQUID DAMAGE, IT IS DUE TO THE WORK THAT WAS DONE ON IT BY THE REPAIRS CENTRE.. Because after I got my phone back from them, I stuck it into the sink to check if it was still "waterproof" for 5 seconds... 

Attached you'll find the previous job cards I still had, as well as the information if the lady (Kirsten) whom I previously spoke to on 23/03 at around 14H00... Now nobody knows anything about it..! 

Please help me out here..? I've been without my phone since December last year, and I'm still paying the monthly fee EVERY MONTH..! 

I would expect Samsung to replace this phone, as it is clearly NOT IP68 rated anymore... 

Thank you,  

Tobie Meyer 

[protected] 

My contract was due to expire in march and have been contacting vodacom since then attempting to convert my number into pre-paid. I have been following up but vodacom keeps debting my account. I have settled this amount. It is over three month attemting to cancel. I have been sent from pillar to post by incompetent call center agents. They also have lied that the issue is ecallated but each month I hear the same story that my contract is still active, I do not recieve the monthly airtime (not that I am aware of) my second line has been inactive since february but I am being billed for it.

I am quit fed up!

I have cancelled a contract with vodacom on 3 april 2020 and arranged for collection.
Up to today 18 june 2020 (3 months later) no collection was made.
I have been phoning almost every day and spoke to so many different consultants to sort this out and have it collected as I am being charged for a contract I have cancelled and they cannot cancel until vodacom has received parcel. 3 months. This is unacceptable.
I have spoken to the following consultants on 082 1945
Aubrey - bongani - ivey - ianda - londi - vhulinda - ntabaleng - phindi, ntabaleng again - bongani again - wesley again -
You can go into my account with vodacom all calls will be there as it was recorded - I want this sorted out urgenly otherwise I will get a lawyer to sort this out at your cost!
Check my account with vodacom - id [protected] elsabe le roux

We received precancellations contracts on 18/5/2020. We made the payments on 19/5/2020. Since then we struggeld to get feedback if proof of payment has been received. I spoke to cindy who gave me an email adress retentions. Cancellations. C3d. [protected]@vodacom.co.za. On your precancellation contract it gives an email retentions. [protected]@vodacom.co.za which also not works. In the meantime we spoke to a few consultants from vodacom to confirm cancellation. I have been calling the number 0821958 for the cancellations and/or proof that we need. Today brightman gave me a number 0821946 and put me through. I spoke to romona and she told me that 0821946 is not the cancellation department. I am an red vip which apparantly in vodacom's eyes does not mean anything. My account is also between r11000 - r13500 per month which apparantly also means I don't need to get any service! I am sick and tired of my queries not being solved. With much difficulty romona got taslynne labistour to email me back so that I have proof you received emails and are working on my queries. She also promised that somebody will phone me back before end of business today. Lets see! I also spoke to a zana before and with all the consultants they told me I am on the old system they can't see anything but will let the supervisor call me back which obviously never happened. I need this problem to be sorted out! This is unacceptable behaviour from vodacom. I have been with vodacom for ever!

Good Morning

As an old Vodacom customer, I will have to say the service and support has gone down the drain.

I have taken out a Fibre contract with Vodacom thinking this was the best service provider, what a mistake.

I took out the contract: 21 May 2020
I received the rooter.
I then received a mail from SADV: 25 May 2020 (Till today I have not received any call with regards to my installation)

I have informed the agents that I canceled my 3G Wifi contract with Telkom and this will be cancelled at the end of June, my wife currently busy with her honours in Psychology, thus she needs faster and better connectivity.

I keep on phoning and every agent I speak to, says it is still within the SLA, so Monday it would be out of SLA.

I have sent mails with no response to them, I am at a point where I am now going to cancel the contract due to lack of service as per the CPA, and this is within my right.

I will have no option but to go to Telkom which I tried to move away from, but I am left with no choice.

I expect a response to this mail before the closing of business today.

Calling the number 082 1904 gives me no help nor finality on the installation.

Really Vodacom I did not expect this from you at all!

I went to the Vodacom store in Chatsworth Center which is Durban South Africa.

I went to do an upgrade on my contract. Initially the salesperson couldn't even locate my account information even though i provided all required information. Clearly showed lack of his jib skills.

After proceeding we were choosing a package best suited to my budget.

The Consultant "Deveshan or Devesh" or something like that advised me of a deal for a Huawei P30. The store was approaching closing time but due to me standing in the line he proceeded to assist me..

Once the deal and price were discussed with me i agreed to take it in as it suited my budget, a recurring data bundle on my previous account made the quote of the new upgrade higher by then he said he could remove the bundle and it would drop the quote to the price i signed up for.

Once signed, he was not really interested in completing his task properly, he then proceeded to tell me my new package would kick in on the first day of the new month, the recurring bundle would be removed, he would also email me a copy of the contract signed the following day of signing up for the deal.

The following day approached and i didn't receive the documents on my email as i was supposed to.

Next, when the new package kicked in and i received my allocation of airtime i noticed the data bundle was still visible on my account.

I phoned into the call center and found out that the bundle was never removed by the salesman as promised and because it was given to me I would stillbbe billed for it...

So instead of paying 549rands as i signed for im forced to pay R 594, 99.

I had the call center agent remove the bundle for my account the same day proceeded to visit the store that gave me the phone looking for the salesperson and wanting answers as to who exactly would be responsible for the extra charge as it was not what i was told when i signed the deal.

The salesman failed to keep his end of the deal. The manager of the store said she attached a request for me not to be billed for what ever reason.

Once my statement was issued the bill still showed the extra charge which means that the manager did not even make a difference.

Today i proceeded to visit the store in search of answers. The manager shouted at another salesperson to help me infront of other customers which i found very unethical.

I received little to no assistance from the store or the manager in solving my issue.

The salesperson who originally signed failed to complete his duties as promised which is now costing me money.. All the store says is that he has been moved to an administration office.

I still feel that he or the store i got the deal at should be responsible for his mess up.

I have a copy of the quote, which clearly shows something way different as to what I'm forced to pay because of that idiot..

I want answers from vodacom Chatsworth center, and i want action against the salesperson for his negligence and failure to fulfill his duties.

I feel cheated and I have surely lost confidence in the staff and salespeople that I have spoken to.

I want to know whats going to be done about this...

My 2 year contract expired on 13 March 2020.
I contacted Vodacom in Feb 2020 to have my contract (cell number [protected]) terminated after expiry, and moved to prepaid.
I received an email confirmation on 26 Feb 2020 (ref: [protected]) that contract will be cancelled on 31 March 2020 (with recommendations that I should use up all my data/airtime by then), and that I will be moved to prepaid from 1 April 2020, and that I should load my own airtime/data from that date.

However, and this is the real issue, Vodacom then loads airtime of R125 overnight on 1 April 2020. So, when I notice it in the morning I immediately contacted Vodacom (had to try 3x 30 min before I eventually got through to accounts) that I had cancelled my contract, as per above reference.
I insisted, after much resistance from Vodacom, that it must reverse the airtime on my phone. It was then executed at about 3:20pm on 1 April 2020, and left with a zero balance... that's good, I thought and problem solved.
On 7 April 2020, I get an invoice for R135 (R125+R10 identity call). I immediately contacted Vodacom via email (as it was during lockdown) to have the invoice reversed (credit note)... I received an automated response that query will be attended, but no formal response.

Then on 1 May 2020, a debit order in favour of Vodacom goes through for R135 + bank charges of R19, for a terminated contract and for no airtime/data!

I have spoken to numerous call centre personnel at Vodacom. I was promised escalation of my query to accounts department, and that I will be contacted within 2-3 days.
Nothing yet, after 2 months!

My claim against Vodacom is thus a refund of R154!
Its not really the amount, but the principle of the matter... Expiry of contract and cancellation is exactly what it means.

Vodacom should be charged with fraud for take money out of others' accounts.
I am certain that there are thousands in a similar position.

H Ismail

Good day
I received an sms on 30 may 2020 on cell number [protected] saying my number had been admin locked - no explanation. My account is up to date my next debit order is on the 1st and as it is not yet the first what is going on? My accouny is not overdue! Please advise why was this done?
This is totally unacceptable service. Please fix this with immediate effect

On the week-end of 23rd May 2020, I visited the Vodacom Store in Meyersdal, Alberton to enquire about a free phone for my points, 1580. The consultant and I agreed on a phone which was not in stock, and that she would order it for me, AND CALL ME ONCE IT ARRIVED!
Yesterday 30th May 2020 I visited the same Vodacom Store as I had received NO COMMUNICATION and was informed by the consultant AND Manager that there is no stock available, FULL STOP, no alternatives offered just my plain bad luck!
Problem is that my points expire today!

So will Vodacom honour their side of the deal as it is their staff and branch that has stuffed me around!

I am a new client of Vodacom. I signed a contract for 10mb/s download speed and 10Mb/s Upload speed. From day one I am not getting the right amount of upload speed. Due to my working from home I need to do uploading as fast as possible.
I filed several complains but I did not receive any feed back. Today I lock a call again and then they discover that the router is not even register under my name. Is there any one that could please assist me with this issues.

I am going in circles for almost a month now and I am sure that you will agree that this is unacceptable

Good day, on the 26th of May, I used the vodacom app to access the Shake it up promotion. After accessing the promotion, the screen showing my prize and offering extra data for purchase came. My baby grabbed my phone hence pressing the tab to purchase. 10 gigs of data to be used in 7 days at a high cost. I immediately tried to get help but the useless chat box was not useful. I called customer service on the 27th and explained the situation and requested a reversal as I cannot pay for the data. I also explained that if they look at my history, I never buy that much data so it was a mistake. Consultant and supervisor say they cannot make changes to the app purchase as the design does not give them the functionality to reverse charges. And I have no choice but to pay for it. Vodacom need to take responsibility for having an app that does not allow 2 step verification or password controlled purchases. I was also informed that lots of people have complained about this so why has this not been rectified. We have been under lockdown and affected financially and Vodacom don't want to help it's customers. I need help to escalate this matter as I cannot afford to pay for something I'm not going to use.

I get my invoices every moth, and I have a set contact, but what they take from my debit order is a total different amount. My debit order is supposed to go off the 1st day of each month, the next day I get a call advising me that my account is in arrears, so my debit order did not go off on the 1st. I made payment, and then still they will take off my debit order. I reversed the debit order, so they just add money to my account. Vodacom is absolutely pathetic as well as the services, I will not pay more than what my invoice states. Vodacom is stealing their customers money. I am very disgusted in them.

Hello - please can some one help me

Name : Pregasen Pather
Mobile : [protected]
Email : Pregasen.[protected]@hlag.com

Contact Mobile +[protected]

I have being trying to cancel my Vodacom Contract ( [protected] ) and non one cam help me . Is Vodacom holding me ransom to keep the account open and make revenue from me .

(1) tell me my balance
(2) CANCEL MY CONTRACT

It is shocking that we cannot contact anyone in the vodacom world .Going online should create customer centricity, not make it worst .During COVID my mum who uses this line and is a pensioner had her line cut 2 times .She is a cash paying customer and with no place to pay she had her line cut 2 times .So much for values of treating customers during crisis times .

I need a confirmation please .

I live in dubai and need to have this line cancelled

please help me

regards
Pregasen Pather

Good Afternoon

On December 13th 2019, a person called me (telemarketer) to upgrade the router ([protected]).
I didn't say no thank you I'm not interesting-due my daughter finished her study's.
I see on the account it's being upgraded. How give consent?
Can you follow it up so that contract is canceled on 30 June 2020.

Trust your cooperation

Good day

I am deeply frustrated with incompetent sales consultants calling and lying about deals just to make a sale.

I received a call from A Archery around the 28th April on my cellphone number [protected] stating that Vodacom is reducing data contracts on a special that will give me 30 gig data for R129. 4
I asked the consultant if this is a upgrade, migration, new contract or vas service to which she replied no it is only a reduction in the contract price and increase of data until [protected] contract ends. I repeatedly asked if she is sure about this and she said she is.

In such bad economic times, you still get people that are willing to risk their jobs by lying to customers.
I refuse to pay anything extra on my bill. I want the call recordings and I want this bundle removed of my line. I want the 30 gig of data for R129pm. That is what I agreed to and that is what I will only pay for this line moving forward.

I called 082135 on Sunday night 3rd May after looking at my bill I spoke to a consultant who confirmed that this will be escalated and he would call me back on Monday with feedback. He did not call me back. I called again today and was assisted by Tebogo who escalated my query and gave me a reference number [protected].

I want this resolved as per the agreement that was mentioned on the call, with the price adjustment and data as agreed.

Failure to treat this request with the utmost urgency will result in me going onto social media and further if need be.

Regards
Pauline Govender
[protected]

I tried to log 3 issues with vodacom, 2 are billing related a brief summary I was dupped into adding a service when I tried to call vodacom to cancel this service I was told I since it was in a company name I had to request this on a letterhead, strange I thought because when I got dupped into adding it by a cell centre cold call that was all they needed to add it, somewhat of a double standard. The 3rd issue was I had had an atrocious experience with vodacom insurance, I have requested to end this as I have taken it onto my personal insurance.
Now I wrote a long email addressing the above and concluded with
"I would also like to caution you that my contract is as of may completed and that means I am not tied to vodacom, you might want to consider this in light of how you deal with my various queries... Your client is keenly watching how you respond".
Only to get the following response "good day
Service was activated when a sales consultant contacted the line on the 24/02/2020 14:10 on 082xxxxx and spoke to toro" case closed!

They clearly dont give a damn

Now I wish to escalate to management I am sure I am being beyond optimistic in that

I think I will be adding a 4th issue request to port once this is all resolved if ever.