Real Canadian Superstore’s earns a 1.1-star rating from 689 reviews, showing that the majority of shoppers are dissatisfied with their purchases and overall shopping experience.
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Bad customer service, staff cleaning and organising store
Hi,
I regret to say that from a few years our great Canadian Superstore has lost its value, tradition, customer service and the values it has and known as Canadian great store. Now it is also participating in the race to do more business regardless of how the quality, services and cleaning around it. In Regina Saskatchewan we have three stores and all of these three stores on it peek of worst services particularly with new employment, the employees working does not care and does not know anything they just want to come to spend a day and get their money and ready to leave as soon as they get any other opportunity which is not bad but at least an employee should be honest with his/her job. Plus with the diversity of population which is also not a bad thing but the new immigrant managers/employee bring bad habits with them and all the above are a glance of those. Yesterday I went to East Regina superstore and fond a store and its surrounding was full of filth, garbage, and un-organized. I took a snap please see.
Please take the necessary steps and try to keep this store as Canadian NOT an Asian store!
Also put some visible suggestions or complaint area so people can approach and raised their concerns or provide suggestions.
Regards
Amir
[protected]@hotmail.com
Bad customer service
Me and my husband went to the cash counter to bill the items. Cashier name‘ Ishpreet' provided us the worst customer service we have ever received at superstore.we are shopping at superstore from 10 years almost and never encountered this before. Firstly, she didn't acknowledged us, then started talking to the cashier behind her about how Punjabi's are and...
Read full review of Real Canadian Superstore and 1 commentgetting a debit refund
On feb 1st Ron was picking up an order. Okay when we got it home I notice the order was wrong. I was missing 1 spagetti but got charges for 2, I ordered a large salsa got a small one and the dish detergent was leaking all in the bag. I phoned and talked to Vannessa and she proceeded to do a debit refund. Okay about 3 days after not getting it she said she...
Read full review of Real Canadian Superstoredairy
I recently shopped at the West Kelowna Superstore, as usual. Only this time, I noticed a few of my dairy products had curdled by the time I had opened them the next day. A Libertè Plain Greek Yogurt with a date of Feb 5th and a Philadelphia herb & garlic cream cheese with a date of May 6. I opened them Jan 27th and didn't have the receipt by this time to...
store specific items
When I go online and place an order I need to know store specific items. I ordered a cauliflower pizza crust, cheese, pepperoni and got an email that they did not have the pizza crust and could not look for a substitute presidents choice crust they could only look for a vegetable crust as they don't have the staff so now I need to cancel my other order for cheese and pepperoni as I do not have a pizza crust to put it on. If I had know that the things I wanted were not in that store I would have shopped elsewhere.this has happened many times the things on the site are not in that store you need to be store specific when listing items.
onions
The onions are usually bad, but last weeks' onions were terrible. 99 percent of the onions were so rotten that they could not be eaten. But when I told this to the manager, all she said was that the reason the onions were cheap was because they were in bad condition. But even if some food is cheap it doesn't mean that it shouldn't be unedible. I want good, clean onions for a fair price.
pharmacy
I went into pharmacy around 5pm on Thursday Jan 2, 2020 to see if I could get my prescription around store close hrs as I had surgery and only have use of one arm and if I was to pick up n morning I would have to drive myself. Which isn't safe. I understand if it was a no as it is a narcotic. The problem is how inconsiderate the lady was in not listening to reason why and being very rude about it. That was uncalled for.
No kidding [censored]. I didn't say the no was the rude part idiot.
Yeah and it’s not serious you Pratt. Lighten up.
Toxic or wot? See, @worst; your attitude is that of a child what with all your abuse and taking k so seriously. Lighten up and in time you may well mature into a reasonable adult... clocks tick slowly so you might be lucky... or maybe not.
So sometimes they need to be beaten. You need to beat someone that is helpless to take your anger out on. I do it all the time. I have a criminal record for it though.
I just want you to know what this incident caused me. I was so angry at what happened that when my grandmother and I got into an argument I beat her up. She uses a cane to get around because she is so frail. I grabbed her cane and smashed her over the head with it. She is no pressing charges against me.
Hi K ... your granny seems to like a beating or two! LoL
BRFB
milk
Yesterday I bought milk at the Real Canadian Superstore on Calgary Trail, Edmonton. I was in a hurry and grabbed a 4 litre container. I noticed that the containers did not have expiration dates facing out but promptly forgot to turn it around and look at it. The expiration date was November 26th (yesterday was November 28th). I didn't notice anything when I got home but when I was drinking my coffee this morning it had an odd taste. I looked at the container and saw that it was past due. I returned it to the west end store and got my money back but that meant driving all the way from downtown to this store - a waste of my valuable time.
What disturbs me the most is the fact that the expirations dates were deliberately not facing out.
payment but was accused to steal
I sent you one complain at this Tuesday afternoon. But I still didnot receive your any feeback. If I still didnot receive your feedback by tomorrow afternoon at 4:00pm, I have to sue the Superstore at 8th Street East Saskatoon. I bought two creams on Monday. But I did not know that the package has been changed. So I think I bought wrong one. On Tuesday...
Read full review of Real Canadian Superstore and 1 commentcashier service
I was in on Friday November 22 at the real canadian superstore, at oxford and hyde oark in london ont around 1pm. The cashier on lane 5, her name is Rose. There was ONE person infront of me and I was in line for 35 minutes because she was so slow. She continued to not scan items from the front of the belt so it would move forward, so I was not able to put...
Read full review of Real Canadian Superstorecustomer service
I went to Weston road RCSS last night around 9:30-10pm..i was price matching the always/kotex pads from food basics and fortinos, but the cashier in register #7 checked the price and she was like "you cant pricematch this, its too expensive for that price" i have been pricematching for a year or so now and that was my first time that i have been told like...
No meat in coolers & store policies
To Whom it may concern! CC Lisa Ambruster Consumer & corporate affairs, suite 500, 1919 Saskatchewan Dr. Regina, SK S4P-4H2 888-374-4636 louise.[protected]@gov.sk.ca John Graham, Retail council of Canada 201 Portage Ave. 18th floor Winnipeg MB. R3B 3K6 888-254-1654 jgraham@retailcouncil.org I have had several issues regarding your policies and operations. I...
Read full review of Real Canadian Superstorelack of respect by all but two employees. re: wearing of poppy on nov. 7
Attended this store this afternoon and was disgusted and upset that only two employees were wearing a poppy. I wandered the store in disbelief! Not one of those operating front tills had one, (exception, the lady on self service) nor did customer service personnel! This, despite a pail with poppies for donation on that counter under their nose. What kind of...
Read full review of Real Canadian Superstoregift card and customer service
I purchased 1700 gift cards from this store. When I checked out the card, one of the cards doesn't work. I went back to the store's customer service. The employee was rude and unhelpful. She cut the conversation and jump over to the next person behind me and ignore me after that. No one willing to help me. I kinda waste $100 for nothing but horrible service experience.
Read full review of Real Canadian Superstorethe job fair at the ramada in fredericton
Went to the Superstore job fair at the ramada this past Saturday . I found it interesting, but was very disappointed in one of the women that there . she began helpful, but became quite rude disheartening when I mentioned I could work anytime, any day other than Sunday . she then discouraged me from even remotely thinking I could ever get a job at the Superstore because of one day, Sunday ! if this is your policy, then either it is prejudiced or she is ! Sunday still remains the Lord's day for many, many people . Thank- you Brandon Murray
service
As the date on 10/25/2019 at 5.20pm.. I was visited super store with my family.. Purchased around 60dollar groceries. While we r on cash counter my 2 year daughter jst start crying on a little bit.. The women who were in cash counter with short hair is like starting [censored]ing rude behaviour ever.. I feel she start frustration her self as am thinking because...
Read full review of Real Canadian Superstoreseafood, meat, produce
I shop at the Goldenmile location in regina sask. I have never seen such disgusting practises, first off your employees leave many dead lobster and crabs in the tanks which infect the rest of them. Your crabs have barnacles on them which is a parasitic infection and should not be eaten at all.
Your chicken looks green and yellow which is going bad, same with your "fresh" fish smells horrid when it is cooked.
This last week i saw them selling bags of green potatos which can kill people.
The pumpkins had a viral infection which causes these warts all over them i have never seen this before. and the staff is trying to sell these items as your companies are so hard up to screw the customer over at the ever so increasing prices.
I will not be buying any meat or fresh product from your stores anymore.
Well all of you have been great, but i will post no further comments as this has caused a disturbance. Hope you all have a good day.
Me and my family and a family friend would spend up to $1000 or more per month at superstore, my mother also filed a complaint with you. Would we go out of our way to do this without some good reason as we now shop at walmart, which is now becoming more busier in the last few months and their meat tastes alot better than what you sell. Ive also heard employees and other shoppers at that store complaining about the products there. Ill take some pictures when im the43 next.
bakery dept
The bakery area of this store is always poorly stocked. Shelves half empty. Popular items not available for days. Eg ace bakery products. Plenty of white bread but lacks variety of whole grain breads. Talk to the staff and the say this is what we get from the warehouse. Well the warehouse needs to improve... A lot. I was there today and there was almost no bread to buy. Only one staff person there and she was unhelpful.
pharmacy
I submitted a prescription for 2 boxes of 4 tablets of medicine, this medicine is extremely expensive and can easily be sold on the black market. The pharmacy filled my prescription and put the boxes in a bag and stapled the receipt onto the closed bag, after I paid $125. for the prescription this equals to $15.62 per pill. Later on when I get home I open...
Read full review of Real Canadian Superstore and 6 commentsproduce
I am wondering why superstore isn't carrying many canadian apples. You always had ambrosia apples pretty much year round. I asked the produce guy and he said they were buying more american. We finally got some in and they are crappy dented marked up and spongy felt like old stock. They are not our usual ambrosia apples. I think the produce has been crappy...
Read full review of Real Canadian SuperstoreReal Canadian Superstore Reviews 0
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Overview of Real Canadian Superstore complaint handling
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Real Canadian Superstore Contacts
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Real Canadian Superstore phone numbers+1 (866) 999-9890+1 (866) 999-9890Click up if you have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number Click down if you have unsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have UNsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number
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Real Canadian Superstore emailscustomerservice@superstore.ca100%Confidence score: 100%Support
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Real Canadian Superstore address1 President’s Choice Circle, Brampton, Ontario, L6Y5S5, Canada
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024 - View all Real Canadian Superstore contacts
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