Tire Kingdom
Reviews and Complaints

Just a note to let you know that your rebate program is not only ridiculously slow and irritable, but speaking only for myself, it has driven me AWAY from ever messing with Tire Kingdom again.

I actually found the staff at your store to be great, helpful and professional. They did everything they said and the experience was excellent and your prices (such as tire prices go, ) were fair.

Unfortunately, the entire experience has been undermined by the shabby way you can't handle a simple, and lousy 30 dollar rebate.
Rebates have a bad reputation as it is, but your program is the poster-child of rebate incompetence.

I see no point in returning to Tire Kingdom in the future for the sole reason of the way you handle your rebates. By now, it's not about the measly $30.00, I've written that off already, as I don't expect to ever see it.

Just letting you know that (I my opinion, ) you would have been better off offering no rebate than to mess with the absurd program you're running now.

Have a good day.

Dave Bennett

Just reading what is says here in your corporate complaint comment section baffles me. " Write as much detail as possible"

Yet you send out a a survey for your customers to fill out on how the service they experience was at your local Tire Kingdom by restricting them to length of their comments.

I noticed here you want a minimum of 350 characters. In your survey you limit them to 1200 characters. I may of missed it but I did not see any indicator on how many characters I was writing or how many I had left.

So I write this detailef comment for you only to when pressing send it warns me, I wrote to many characters to submit it. I as a consumer is not going to take the time figuring out whats not as important enough to take out. So I just cancel the whole survey. Then if you were kind enough to edit my comments removing what is not as IMPORTANT.

You go to submit it now after correcting it only to find out the time you took kicks you out because the survey timed out wanting you to start all over again. Now that really shows your concerns and appeciation for the customer even taking this long survey.

We own a customer service business and if someone wants to take the time to ramble on like I am now to make my point, then our customers appreciate all the details. If we leave a so so review, then we have to take the time to contact the person who filled out the report asking them 50 questions on details they left out as our customers are not happy with our reports they paid us to do. Part of our job is to clean up the reports not eliminate details.

By the time it took to write you going over by 300 characters, my survey would have been null and void for me to even submit. In this corporate complaint here, now the customer is pissed off at you and now you give them the time to vent.

I haven't even gotten to the service issues yet and even mentioned what you ask your customers for a survey in return for helping you out that takes longer then the oil change they got. This general survey is asking for way to much information unless you are willing to give them a free oil change in return for it. We pay our people to get the kind of information your asking for plus get reimbursed for the oil change to ask for this much information.

I myself said it's not worth my time filling out this survey for what you just put them through. A general survey should be no longer then 10 questions to keep their attention. Your just driving your customers away knowing that next time you will be asking them again to take the exact survey. It took over s hour for me to take the original survey and these comments Im volunteering my time to give you. I'm just sharing my professional opinion as a courtesy to you.

I came in the morning shift to get an oil change . They said two hour wait .. they said to come back at 3 pm it will be a better wait time .
I can back at 3 pm . It is now 4pm and no service . Not one employee has approached me to check in . It seems that they are short staff . I totally respect that but a manager needs to be aware that every person that walk in through those front doors need to be taken care of .
I will never come back to any of these location. Bad service no customer service.

Single Mom to a 1 yr old - owner of a small business- truck had engine light on, diagnosed as coil/spark plugs - recommendation was change all - I agreed - $1500 later the engine light still on and they said they couldn't fix. New mechanic looked at truck and said parts were cheap - I returned truck to get all my old parts on and was only refunded $238 plus tax back.
1. They did not fix my issue
2. They put on cheap parts and made me pay for the labor
3. The truck went in and out of the shop TWICE and has still not been fixed.
I have had two rental cars and I'm still without a truck and I paid $1500
I am disappointed and feel taken advantage of on every level. I dealt with Chris Kerr, manager. I have been in Sarasota for 22 years and cater to many affluent clients and I am also the manager of a Women's Support group on FB and (3k local moms) and I've made my case very clear in the community about this problem. I would love to receive a full refund back - I do not fee it is right to pay for labor when they haven't fixed the problem and put cheap parts on my truck (Hemi engine). Chris knows I am a single mom trying to run a business and I feel he mistreated this entire situation. I walked away with one spark plug and one coil left in truck and paid $1200!?!?!?
Please please have someone call me regarding this. [protected]
I do not want to take any farther action and will contact newspaper and abc news if I have to. $1200 for a spark plug and a coil. Robbery.
Please contact me at your earliest convenience. I appreciate your time and hope to hear from someone soon.
Amy E. Whittington
[protected]
[protected]@gmail.com

Hello on 09/15/2019 i took my car in for a front end alignment, work was good, my complaint is that i was charged a $ 12.50 shop fee, for i guess services but i went in at 10:35 am and car was done at 12:47pm (car was done way before that) but my car was stuck up on the lift, and they couldnt get it down, had to wait for them to go to hardware store to get a part. before they put my car on lift, it broke they said cercuit board was giveing them trouble all week, they got the lift to work and as soon as they put my car on and lifted it, it broke again and they couldnt get it to lower down..If they were aware of haveing problems with lift, then why take a chance on it, AND I WAS STILL CHARGED A SHOP FEE ? For being there for over 2 hours when i was told it would take on average an hour..THEY SHOULD HAVE AT LEAST DROPED THE SHOP FEE.

After doing business with this company for many years and after several vehicles. I had an issue with my tires towing in and wearing. I purchased the lifetime alignment and road hazard for my Michelin defenders. After my regular mechanic noticed the excessive wear I took it back to this tire kingdom. I have these regularly rotated, balanced and aligned due to the lifetime service contract. After tire kingdom inspecting the issue/complaint they refused to accept responsibility, even though all 4 tires were worn the same.
I have never been noticed of any issue after each service they had done, but the rear tires being worn indicate that it was present when they rotated, balanced and aligned the last time which was 3 months before. They told me it was because of my worn out lower ball joints, which were replaced almost a year ago and I was suspicious that they would have failed this soon. They said they could not repair or align my vehicle and tires because of the failed ball joints.
I have since taken this vehicle, the same day, to the mechanic who installed the ball joints, there were NO failures indicated. He advised to take it to a different shop, (lake Tire & auto) who then aligned the vehicle without issue and also inspected the ball joints and showed no failure. I have lost usage and life from these tire due to tire kingdoms mechanics and managements lack of concern or attention to the failure that apparently was occurring before at least one if not many of my services they performed. Pro rating this is not fair, the wear was left unattended until a separate mechanic found it. Replacement of these tires is the right solution.